Maintenance Frequently Asked Questions
The following are brief answers to the most commonly asked questions from Tenants.
1. What is considered an emergency?
No heat or gushing water. Report gas or water leaks directly to the utility company and then call us.
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2. How do I submit a repair request?
All repair requests must be submitted in writing. You can submit an online request or come to the office and fill-out a request form.
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3. Can I call the office or send an email to request a repair?
All repair requests must be submitted in writing. You can submit an online request or come to the office and fill-out a request form.
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4. How long does it take to get things fixed?
It depends on what needs to be repaired. Minor plumbing repairs are generally scheduled within 24 hours. Appliance repairs can take up to a week. Some repairs will not be scheduled until after a tenant vacates.
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5. Why was I charged for a repair
If the repair is due to damage, neglect or misuse that was caused by you, then you will be charged for that repair. This includes flipped circuit breakers, clogged sinks, toilets, and garbage disposals, landscaping, etc.
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6.What if I need another jack installed (phone, cable, satellite, etc)?
Additional jacks may be installed with written permission. Submit a work request explaining where the jack is to be installed. The cost of additional jacks is paid by the tenant.
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7. Can I paint?
No.
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8. Can I hang things on the walls?
We recommend using Command® products for hanging pictures, posters, decorations, etc. Small nail holes will not be counted against your deposit unless we have to re-finish an entire wall. Hanging flat screen televisions or other large, heavy objects is considered damage and any repair will be charged to the tenant.
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